Privacy Policy

Socra Air Solutions Inc ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS/text messaging.

1. Information We Collect

We may collect personal information through the following channels:

Browsing Information

Device type, browser, IP address, and time zone.
Pages viewed, referral sources, and interaction data.
Cookies, log files, web beacons, tags, and pixels.

Other Sources

Email communications.
Contact forms.
Mobile opt-in, such as SMS notifications.

When you opt in to receive SMS messages, we collect:

Your phone number.
Consent to send SMS messages.
Your basic contact information.

2. How We Use Your Information

We use your personal information to:

Send you Account Notifications and Customer Care messages you have opted in to receive.
Respond to your inquiries and provide customer support.
Improve our services and website based on the information collected.
Detect and prevent fraud or unauthorized activity.

We do not share your information with third parties for marketing or promotional purposes.

3. SMS Messaging Terms

By providing your phone number and opting in, you consent to receive text messages from Socra Air Solutions Inc at (407) 501-6600 for account notifications and customer care purposes.

Message Frequency: Message frequency varies.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: Reply STOP or CANCEL to unsubscribe at any time.
Help: Reply HELP for assistance or contact us at [email protected] or 407-501-6600.
Data Sharing: We do not share your personal information, phone number, or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information is never sold, rented, or disclosed to anyone.

4. Data Protection Measures

Socra Air Solutions Inc protects all customer data, including mobile phone numbers and SMS/text messaging opt-in consent, through strict access controls, regular security audits, and staff training on data privacy. We use SSL encryption, secure servers, and authentication procedures to prevent unauthorized access.

Mobile opt-in information is stored securely and is never shared, sold, rented, or disclosed to any third party for marketing or promotional purposes. We do not transfer your SMS consent data to any external organization under any circumstances, even with your consent, except as required by law.

We also maintain strict internal access controls to ensure that personal information, including SMS consent data, is only accessible to authorized personnel who require it to perform their job duties. We regularly audit access logs and enforce security protocols to prevent unauthorized internal use, access, or sharing of customer data.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections or deletion of your data.
Object to or restrict certain types of data processing.

6. Data Retention

We retain your information for as long as necessary to provide our services or as required by law, unless and until you request its deletion.

7. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page with a new effective date.

8. Contact Information

If you have questions about this Privacy Policy, your SMS preferences, or wish to opt out, please contact us:

Email: [email protected]
Phone: 407-501-6600

Messaging Terms & Conditions

By opting in to receive text messages from Socra Air Solutions Inc, you agree to the following terms:

You will receive Account Notifications and Customer Care messages via SMS.

Message Types: We send only Account Notifications and Customer Care messages. Examples include appointment confirmations, service reminders, technician arrival updates, and direct responses to customer inquiries.
No Marketing: We do not send marketing or promotional SMS messages under this program.
Opt-In Methods: You may opt in by texting START to 407-501-6600 or by submitting your phone number via our contact form at https://socraairsolutions.com/contact.html and checking the SMS consent checkbox.
Opt-Out: Reply STOP or CANCEL to unsubscribe at any time.
Help: Reply HELP for assistance or contact us at [email protected] or 407-501-6600.
Message Frequency: Message frequency varies.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Data Protection: Mobile opt-in information is stored securely and never shared, sold, rented, or disclosed to any third party for marketing or promotional purposes.

9. Contact Us

If you have any questions about this Privacy Policy, your SMS registration, or your privacy rights, please contact us:

Email: [email protected]
Phone: 407-501-6600